IT Support (Deutsch) vacancy for our Zurich based client 

Your tasks:

• Record, qualify, and triage incoming tickets quickly and accurately to ensure efficient processing.
• Independently and solution-oriented handle incidents within the 1st Level Incident Management framework.
• Transfer complex issues to Systems Engineers while remaining a reliable point of contact.
• Perform standard changes within the Service Desk & Onsite Support Team's responsibility.
• Maintain user and computer accounts, access rights, and applications to ensure IT functionality.
• Provide transparent updates to users regarding the status of their requests.

Your experience/knowledge:

• Completed apprenticeship as an IT specialist or equivalent relevant experience.
• Experience as a Supporter, Support Engineer, or Operations Engineer in 1st and 2nd Level support.
• Broad IT knowledge, especially in the Microsoft environment.
• Language skills: German (native), good English skills.

Your soft skills:

• Strong customer service orientation.
• High resilience and flexibility.
• Excellent self-organisation skills.

Location: Zurich, Switzerland
Work setting: Hybrid
Sector: Technology & IT Provider
Start: ASAP
Duration: Permanent
Workload: 100%
Ref.Nr.: BH 23584

Take the next step and send us your resume along with a daytime phone number where we can reach you.

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens, and current work-permit holders for Switzerland.

We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.

As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.

This job advertisement was prepared with the assistance of AI technology and has undergone human review and approval.